(August 15, 2019, Jackson, Miss.) St. Dominic Hospital has been ranked among the top 100 hospitals nationwide in the 2019 NRC Health Top 100 Consumer Loyalty List. This award recognizes hospitals from across the country that garner extraordinary loyalty from their patients. St. Dominic’s is the only hospital in Mississippi to be named to the list.
“It is an honor to be recognized by our patients and families for our daily commitment to providing the very best care possible,” said Tandra Marburgh, St. Dominic’s Vice President of Quality and Performance Improvement. “St. Dominic’s strives to meet and exceed expectations by providing each patient and guest with an Exceptional Experience Every time.”
NRC Health conducts ongoing national surveys on consumer and patient insights into the quality of care they receive from local and regional health care providers. Winners of the Consumer Loyalty Award were selected based on results from NRC Health’s Market Insights Survey which measures the opinions and behaviors of over 310,000 consumers annually. Organizations that win the award score exceedingly well on seven different metrics of patient loyalty, including access, brand score, engagement, need, motivation, experience and Net Promoter Score (NPS).
For nearly four decades, NRC Health has helped health care organizations illuminate and improve the moments that matter most to patients, residents, physicians, nurses and staff. The Consumer Loyalty awards are the first and only loyalty-based hospital rankings in the U.S.
“St. Dominic’s and the other outstanding health care facilities included in the Consumer Loyalty Awards list are leading the way toward a new elevated standard for the patient and consumer experience,” said Brian Wynne, Vice President and General Manager at NRC Health. “This award recognition is a reflection of the trust St. Dominic’s has built with its patient communities and speaks to the exceptional work being done by St. Dominic’s to provide compassionate care and inspire consumer loyalty.”
For a complete list of winners, visit www.nrchealth.com.
About St. Dominic’s
St. Dominic’s is more than just a hospital. It is a family of services focused on fulfilling a mission of Christian healing to those in need. St. Dominic Health Services, Inc. is the parent company for a large group of subsidiary organizations and programs dedicated to the same mission. These include St. Dominic Hospital, the Community Health Services Clinic, St. Dominic Medical Associates (physician network), New Directions for Over 55, MEA Clinics, The Club at St. Dominic’s, the School Nurse Program, St. Dominic’s Foundation, St. Catherine’s Village and Care-A-Van.
St. Dominic Hospital is a 571-bed tertiary care hospital located in Jackson, Mississippi serving all of central Mississippi and employs approximately 3,000 employees inclusive of nurses, physicians, and skilled caregivers. The medical staff, of nearly 500 leading physicians and specialists, makes St. Dominic’s one of the most comprehensive hospitals in Mississippi. Through more than seven decades, St. Dominic’s has remained true to its vision. We are St. Dominic’s – a Christian healing community called to provide quality, compassionate care and an Exceptional Experience Everytime.